Flow Ticket Automation Hub
Tenant: global · Toolkit score: 100% · Mode: Ready
Automation recovery path
When the toolkit is under pressure, jump straight to the queue or command hub that can resolve the issue instead of staying in the tool-only view.
Keep macro, routing and QA state visible.
Route to tickets, SLA or support command as needed.
Use launch mode once the automation lane is stable.
Automation strip
This toolkit should read like a working support desk: what to do, what to verify, and what to recover should be visible before the team dives into a ticket.
100%
0
0 overdue callbacks
One-click enforcement
Kör assignment, SLA-markering, reminders och escalation sweep från supportytan. Börja med dry-run innan live.
Ready to run ticket automation sweep.
Closure recovery queue
Use this lane to review recently resolved work before support closes the loop.
0 resolved tickets in recovery review.
Load the queue, then pick the first resolved ticket that needs QA or reopen.
| Ticket | Status | Priority | Owner | Closed | Actions |
|---|---|---|---|---|---|
| Loading closure recovery queue... | |||||
Cron route: /flow/scheduler/tickets/automations/run
Secret: FLOW_TICKET_AUTOMATION_CRON_SECRET eller dev fallback flow-dev-ticket-automation-cron-secret
Recommended schedule: Veckovis måndag 08:15 Europe/Stockholm
0
0
0
Standard actions för snabb triage och konsekvent handläggning.
5 presets
Säkra kvalitet innan stängning, eskalering eller handoff.
5 checkpoints
0 waiting internal · 0 queued callbacks
4 lanes
Review cadence
Owner: Support lead · Next review: 2026-06-22T06:15:00.000Z
Work next
Priority path from this toolkit: macro lane, routing rules and recovery loop should be handled first.
Macro lane - 0 urgent / 0 open
Kör close_resolved, request_customer_update eller escalate_urgent beroende på läge.
Använd den här ytan som en standardiserad agentvy för macros, routing och QA utan att hoppa mellan flera dashboard-sidor.
| Lane | Owner | Signal | Action | Open |
|---|---|---|---|---|
| Macro lane | Support ops | 0 urgent / 0 open | Kör close_resolved, request_customer_update eller escalate_urgent beroende på läge. | Open |
| Routing rules | Support lead | 0 waiting internal | Balans i assignment, tydlig owner och snabb dispatch till rätt kö. | Open |
| QA workflow | Quality owner | 0 overdue callbacks | Kontrollera svarston, nästa steg, ägare och follow-up innan avslut. | Open |
| Recovery loop | Automation owner | 0 queued callbacks | Kör recovery, bulk note och retry flow när callback-kön växer. | Open |