SLA hit rate
100%
Flow Ticket SLA Launch Report
Support handoff: queue health summary
Tenant: global | Ticket pressure, escalation and callback state
Ticket SLA hubTickets hubTicket automationCallback SLALive modeGo live nowLaunch reportPayment confidence launchROI export pack
Enforcement score
100%
Open tickets
0
Callback overdue
0
Work next
The SLA board is stable enough for the next support handoff.
Use this handoff when support needs the SLA state without opening the full operator board.
Queue state
Ready for handoff
Callback queued: 0 | Waiting internal: 0 | Callback window: within SLA
Review cadence
Owner: Support lead
Review pack
Export markdown, CSV or ICS for support planning.
Calendar export
Put the weekly support review straight onto the calendar.
Ticket automation
Cron handoff for live queue automation
Cron route: /flow/scheduler/tickets/automations/run | Secret: FLOW_TICKET_AUTOMATION_CRON_SECRET | Schedule: Veckovis måndag 08:15 Europe/Stockholm