Simple path
Open the support lane customers actually experience
Chat, tickets and callback should all point to the same support center so the team can recover threads without hunting for the right route.
Flow Conversation Hub
Chat, tickets and callback in one support lane
Tenant: global | Mode: Ready | Open tickets: 0
Tickets hubCallback hubSupport commandTicket SLACallback SLALive modeROI export packGo live nowLaunch report
Open tickets
0
Waiting internal
0
Callback queued
0
Callback overdue
0
What this lane covers
Typing, read receipts, presence and callback dispatch
- Live chat stays visible in the ticket thread for customer and support.
- Read receipts and typing signals are part of the support workbench.
- Callback queue and missed-call recovery stay tied to the same support queue.
- Tickets, callback SLA and support command should point to the same next action.
Launch decision
Ready to hand over support conversation
The support lane is easiest to operate when tickets, callback and SLA pressure all point at one queue.
Current callback slice
| Ticket | Status | Requested | Attempted | TZ |
|---|---|---|---|---|
| Ingen callback i ko just nu. | ||||