Evidence queue
0
Flow Chargeback Runbook Hub
Dispute and chargeback runbook
Tenant: global | Runbook score: 100%
Recovered cases
0
Recovery coverage
100%
Runbook owner
Revenue Ops Lead
Publish state
Ready to publish
Recovery coverage delta
0%
Work next
Keep the recovery path visible and ready for the next case.
The runbook is ready; keep the recovery path visible for the next incident.
Primary response
Review incident history
Keep the runbook warm so operators can react quickly.
One-drill checklist
- Start from payment-disputes-hub and open the highest-risk case.
- Collect evidence from incident-history-hub and owner-action-hub.
- Close the case in chargeback-workflow-hub and confirm recovery status.
- Sign off the runbook owner and publish the export pack.
| Step | Signal | Status | Action | Open |
|---|---|---|---|---|
| 1. Intake | 0 failed payments | recover | Open payment disputes and create a case per transaction. | Open |
| 2. Evidence | 0 pending / 0 failed recon | watch | Gather order, booking and message history for the case. | Open |
| 3. Decision | 0 matched | recover | Decide refund, dispute response or payout hold before cutoff. | Open |
| 4. Recovery | 0/0 recovered | recover | Close the loop in chargeback workflow and recovery. | Open |