# Flow chargeback runbook export pack

Tenant: global
Runbook score: 100%

## Summary
- Evidence queue: 0
- Matched: 0
- Pending: 0
- Failed reconciliation: 0
- Failed payments: 0
- Recovered: 0
- Recovery coverage: 100%

## Steps
- 1. Intake
  - Signal: 0 failed payments
  - Status: recover
  - Action: Open payment disputes and create a case per transaction.
  - Open: /flow/payment-disputes-hub
- 2. Evidence
  - Signal: 0 pending / 0 failed recon
  - Status: watch
  - Action: Gather order, booking and message history for the case.
  - Open: /flow/incident-history-hub
- 3. Decision
  - Signal: 0 matched
  - Status: recover
  - Action: Decide refund, dispute response or payout hold before cutoff.
  - Open: /flow/owner-action-hub
- 4. Recovery
  - Signal: 0/0 recovered
  - Status: recover
  - Action: Close the loop in chargeback workflow and recovery.
  - Open: /flow/chargeback-workflow-hub

## Guidance
Keep the recovery path visible for the next incident.
- Chargeback runbook: /flow/chargeback-runbook-hub
- Reconciliation: /flow/reconciliation-hub
- Incident history: /flow/incident-history-hub
- Payment disputes: /flow/payment-disputes-hub