Assignment clarity
Agents får namn, team, roll och maxkapacitet i stället för anonyma UUID:n.
Flow Support Agent Roster
Agentlista, kapacitet och arbetstider
Bygg ett riktigt supportteam ovanpå tickets, callback och SLA. Roster används i ticket actions och bulk workbench för att slippa klistra in råa tekniska UUID:n.
Agent healthTicket automationSupport commandTicket SLALaunch reportLive modeGo live nowReview packCalendar exportExport CSVExport MD
Capacity guardrails
Max active och arbetstid blir underlag för nästa auto-assign och SLA-planering.
Skills routing
Skills kan användas för callback, payment, booking och integration lanes.
Roster recovery path
Make staffing and assignment feel operationally ready
The roster should lead directly into support command, ticket automation or live mode when capacity needs action.
Read capacity
Keep skills, hours and max load in one lane.
Fix next
Update assignment rules or move the case to the right owner.
Go live now
Publish the roster once the team is ready for live traffic.
Roster editor
0 active agents | 0 active ticket capacity | 0 total rows
No active coverage
0 active agents | 0 active ticket capacity | 0 rows
No active support coverage is configured yet.
- No active teams
- Roster rows validate cleanly.
Queue validation
No queue coverage
No assignment audit yet
- No active agents
- Only 0 active ticket capacity
- Missing skills: ticket, callback, booking, payment, integration
- No assignment audit entries yet
Audit has not refreshed yet.
Audit quick read
Assignment audit is ready.
| Active | Name | Team | Role | Max active | Timezone | Hours | Days | Skills | Id | Action | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| No agents yet. Add the first support agent to unlock roster-based assignment. | |||||||||||
Roster ready.
Assignment audit
0 recent entries
No assignment audit yet
0 recent entries
Create assignment activity first, then audit it here.
| Time | Ticket | Agent | Actor | Status | Reason |
|---|---|---|---|---|---|
| No assignment audit entries yet. | |||||
Review cadence
Weekly support roster review
Owner: Support lead · Next review: 2026-06-22T06:30:00.000Z