Flow Customer Success Hub
Tenant: global | Pack: Hotell | Churn risk: high
Success strip
The customer success view should make it obvious whether the tenant is moving toward first value, or if onboarding and trust need another pass.
100% install progress
high churn pressure
Secure onboarding to first value
Success recovery path
Keep the customer success view tied to install, signal health and paid conversion so the next step is always obvious.
Check adoption, risk and live signal before deciding next move.
Push onboarding or trust work when churn pressure rises.
Hand the tenant over once first value is stable.
100%
ready
69/0
0%
0 / 0 / 0
0
high
| Action | Risk | Owner | Next step | Open |
|---|---|---|---|---|
| Secure onboarding to first value | low | CSM | Get tenant to 100% install-check plus active booking and callback coverage. | Open |
| Create verified live widget activity | low | Launch owner | Drive the first real widget traffic so CS can evaluate activation on reality, not only readiness. | Open |
| Increase lead to paid | high | Revenue Ops | Optimize CTA routing and post-booking follow-up. | Open |
| Strengthen trust before expansion | medium | Security owner | Increase trust score and close open findings. | Open |