Competitor domain

Live Chat + Callback

Customer sees live availability, fallback route and callback expectations.

Alla domäner Export checklist Conversation live Chat closure Callback SLA Tickets

Execution status

90% readiness

Owner: Support + Ops

Den här domänen kan kallas 100% först när acceptance, live proof och blocker-evidence är arkiverad.

Shipped

Det vi redan har

Conversation hub
Callback SLA hub
Ticket-linked chat
Presence and recovery surfaces

Remaining proof

Kvar för 100%

Real staffing schedule proof
Reconnect under degraded network proof

Acceptance checklist

Det här måste verifieras

Check 1

A chat creates or resumes the same customer conversation.

Check 2

Callback fallback is shown when the team is unavailable.

Check 3

SLA copy matches the tenant's real staffing policy.

Check 4

Reconnect does not lose typed or submitted customer context.