# Flow Competitor Execution Hub

Customer-visible execution checklist for closing the remaining competitor parity gaps.

## Widget UX + Conversion
- Owner: Growth + Product
- Readiness: 94%
- Outcome: Visitor understands fastest path and starts chat, call, booking or form without confusion.

### Remaining proof
- [ ] One full external tenant install proof
- [ ] Mobile polish proof across small devices

### Acceptance
- [ ] A non-technical customer can install the widget from the install center.
- [ ] The widget opens in the correct closed state and does not overlap another legacy widget.
- [ ] Ring, hitta hit, chatta and boka behave correctly on mobile and desktop.
- [ ] The first lead is visible in Flow with attribution and source.

## Live Chat + Callback
- Owner: Support + Ops
- Readiness: 90%
- Outcome: Customer sees live availability, fallback route and callback expectations.

### Remaining proof
- [ ] Real staffing schedule proof
- [ ] Reconnect under degraded network proof

### Acceptance
- [ ] A chat creates or resumes the same customer conversation.
- [ ] Callback fallback is shown when the team is unavailable.
- [ ] SLA copy matches the tenant's real staffing policy.
- [ ] Reconnect does not lose typed or submitted customer context.

## Booking 2.0
- Owner: Booking + Integrations
- Readiness: 88%
- Outcome: Lead can become booking with clear conflict, reminder and recovery handling.

### Remaining proof
- [ ] Live Google/Outlook tenant sync proof
- [ ] Multi-staff production proof

### Acceptance
- [ ] A lead can be converted to a booking without duplicate state.
- [ ] Conflict, cancel, reschedule and fallback states are visible.
- [ ] Reminder and recovery actions show what happened and what happens next.
- [ ] A real calendar provider can be reconciled with Flow state.

## Tickets + SLA + Automation
- Owner: Support Ops
- Readiness: 91%
- Outcome: Support team can triage, assign, escalate and prove SLA handling.

### Remaining proof
- [ ] Real support team queue proof
- [ ] Macro QA sign-off

### Acceptance
- [ ] Ticket assignment, escalation and reopen flows are visible.
- [ ] SLA breach risk is visible before breach.
- [ ] Macros and QA actions are traceable.
- [ ] Queue health gives a clear next action for the support owner.

## Checkout + Payment Reliability
- Owner: Finance Ops
- Readiness: 87%
- Outcome: Buyer can pay and finance can reconcile success, failure, refund and dispute events.

### Remaining proof
- [ ] Real Kustom reference
- [ ] Refund/dispute proof in merchant lane

### Acceptance
- [ ] Checkout starts from the correct plan or signed proposal.
- [ ] Payment success, failure and retry are customer-safe.
- [ ] Finance can trace payment to booking, proposal and tenant.
- [ ] Refund/dispute handling has owner, status and evidence.

## Integrations Depth
- Owner: Integrations
- Readiness: 84%
- Outcome: Connectors show diagnostics, retry, reconciliation and SLA state.

### Remaining proof
- [ ] Provider credentials
- [ ] Webhook replay proof per first-class connector

### Acceptance
- [ ] Each first-class connector has setup, health and retry visibility.
- [ ] Webhook replay and reconciliation are visible to ops.
- [ ] Provider degradation has a customer-safe explanation.
- [ ] Live tenant proof is archived per connector family.

## Analytics That Sell
- Owner: Revenue + Customer Success
- Readiness: 90%
- Outcome: Tenant sees lead to booking to paid ROI with channel attribution.

### Remaining proof
- [ ] Live channel attribution proof
- [ ] Customer-approved benchmark story

### Acceptance
- [ ] Lead, booking, payment and channel attribution are connected.
- [ ] ROI output is useful to a non-technical business owner.
- [ ] Anomaly and drop-off explanations recommend actions.
- [ ] Sales can export proof without raw dashboard context.

## Security + Enterprise Trust
- Owner: Security + Compliance
- Readiness: 86%
- Outcome: Buyer can trust data handling, auditability, access and incident transparency.

### Remaining proof
- [ ] Independent security review
- [ ] Access review with real tenant

### Acceptance
- [ ] Access, audit, retention and export/delete flows are explainable.
- [ ] Public trust/status does not overclaim reliability.
- [ ] Security controls are backed by evidence artifacts.
- [ ] External review findings are tracked to closure.

## Observability + Scale Readiness
- Owner: Platform Ops
- Readiness: 89%
- Outcome: Ops can explain health, queue pressure, incidents and recovery ETA.

### Remaining proof
- [ ] Load/soak proof
- [ ] Webhook storm proof

### Acceptance
- [ ] SLO/SLI health is visible without reading logs.
- [ ] Queue pressure and provider outage states have recovery ETA.
- [ ] Scale tests produce archived evidence.
- [ ] Incidents have owner, status and postmortem path.

## GTM + Productization
- Owner: GTM + Product
- Readiness: 88%
- Outcome: Sales and onboarding can move a customer from first visit to installed and paid.

### Remaining proof
- [ ] One approved public case
- [ ] Package conversion metrics from real traffic

### Acceptance
- [ ] Pricing, demo, onboarding and install tell the same story.
- [ ] A buyer can understand package fit without internal language.
- [ ] Sales can use approved proof only.
- [ ] First-value milestones are visible after signup.

## Decision rule
Do not claim 100% competitor superiority until live tenant proof, payment proof, connector proof and security review evidence are archived.