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Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for a Senior ServiceNow ITSM Product Specialist / Technical Project Lead
What You Will Work On
- Lead ServiceNow ITSM initiatives from business needs and requirements through implementation
- Coordinate initiatives together with Product Owners, process owners, platform teams, and business stakeholders
- Lead workshops and translate business/process needs into technical requirements
- Drive scope, solution design, planning, testing, training, and implementation
- Ensure solutions follow ServiceNow best practices and OOTB functionality
- Act as the bridge between ITSM processes, ServiceNow platform teams, and business stakeholders
- Lead solution discussions and recommend appropriate technical approaches
- Support initiatives such as Universal Request changes and Incident management
- Support rollout of Workspace solutions to different user groups
- Prepare ITSM for AI, Now Assist, automation, and related capabilities
- Structure and manage backlogs, epics, features, and user stories
- Drive technical teams and ensure progress without necessarily owning the detailed technical implementation
What You Bring
- 7+ years of professional experience / Senior level
- Deep and current technical knowledge of ServiceNow ITSM
- Experience leading technical projects within ServiceNow ITSM
- Experience driving ServiceNow implementations or major platform changes
- Strong understanding of business processes and technical ServiceNow solutions
- Experience working with business stakeholders and technical teams
- Experience with backlog, epics, features, and user stories
- Strong understanding of OOTB functionality versus customizations
- Good knowledge of:
- Incident
- Request
- Change
- Knowledge
- CMDB
- CSDM
- Ability to lead and challenge solution discussions
- Strong stakeholder management and communication skills
- Fluent/professional Swedish communication skills