Läs jobbet på Marketplace
Den här rollen kommer från Arbetsförmedlingen. Vi visar den här först på Marketplace så att kandidaten kan läsa vidare, jämföra liknande roller och fortsätta till ansökan när det passar.
Matchad från extern källa med fokus på ledig tjänst i Sverige. Nästa steg är att öppna ansökan hos Arbetsförmedlingeneller fortsätta jämföra liknande jobb direkt här på Marketplace.
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are seeking a Senior Digital Customer Services Consultant
What You Will Work On
- Lead initiatives that increase self-service adoption and customer process automation
- Drive digital transformation within customer service and customer support functions
- Identify and define business requirements related to digital customer services
- Analyze customer journeys and service processes to identify improvement opportunities
- Support the implementation of AI-driven customer assistants and intelligent service solutions
- Define business and operational requirements for automation and service modernization
- Collaborate with IT teams on solution design, implementation, and delivery
- Ensure information structures and content models support AI-driven customer interactions
- Optimize knowledge management and content consumption for AI assistants and LLM-based solutions
- Advise stakeholders on AI, automation, and emerging customer engagement technologies
- Support organizational change initiatives related to customer service transformation
- Drive improvements across customer experience and service delivery processes
What You Bring
- Proven experience leading Digital Customer Services initiatives
- Strong Customer Experience (CX) and Customer Service expertise
- Understanding of AI-powered customer assistants and conversational AI technologies
- Experience with Generative AI and LLM-based customer interaction solutions
- Experience gathering and documenting business and operational requirements
- Ability to bridge business needs and technical solution delivery
- Experience driving automation and digitalization initiatives
- Strong stakeholder management and facilitation skills
- Experience operating in large and complex organizations
- Strong communication skills in both business and technical contexts