Decision

Proof-ready eller provider-blocked

Flow kan vara kodmässigt redo, men extern proof kräver riktig provider reference. Om Playground eller merchant-lane saknar marknad/valuta/recurring ska caset markeras provider-blocked.

6

lanes

5

rules

0

fake claims

Proof lanes

Vad finance, support och sälj måste kunna visa

Checkout start

Buyer starts checkout from the correct Flow plan, signed proposal or booking deposit.

  • Order ID
  • Tenant ID
  • Plan/proposal reference
  • Kustom mode
  • Checkout URL or controlled provider error

Success proof

A paid reference can be tied back to tenant, proposal/booking and revenue reporting.

  • Payment reference
  • Paid timestamp
  • Amount/currency
  • Proposal or booking ID
  • Reconciliation row

Failure + retry

Failed payments show safe customer copy, retry path and internal provider diagnostics.

  • Failure code mapping
  • Customer-safe message
  • Retry event
  • Recovery owner
  • Final state

Refund or adjustment

Refunds and manual adjustments are traceable without breaking booking/proposal state.

  • Adjustment ID
  • Reason
  • Owner
  • Amount
  • Linked order/proposal

Dispute / chargeback

Disputes have status, deadline, evidence pack and customer communication owner.

  • Dispute ID
  • Deadline
  • Evidence checklist
  • Owner
  • Escalation state

Publish decision

Sales can use payment proof only when the provider reference and reconciliation are real.

  • Approved claim
  • Screenshot/export
  • Redaction check
  • Internal-only blocker if real reference is missing

Acceptance

Det här krävs innan vi kallar payments 100%

No payment claim uses demo-only data as live merchant proof.

Success, failure, retry, refund/adjustment and dispute paths have explicit evidence.

Customer-facing errors are Swedish and do not leak raw provider diagnostics.

Finance can trace payment to tenant, offer/booking and reconciliation row.

External sales use is blocked until a real provider reference is archived.