# Flow Payment Proof Run Sheet

Checklist for proving Kustom payment reliability without overstating sandbox-only evidence.

## Proof lanes

### Checkout start
- [ ] Order ID
- [ ] Tenant ID
- [ ] Plan/proposal reference
- [ ] Kustom mode
- [ ] Checkout URL or controlled provider error

### Success proof
- [ ] Payment reference
- [ ] Paid timestamp
- [ ] Amount/currency
- [ ] Proposal or booking ID
- [ ] Reconciliation row

### Failure + retry
- [ ] Failure code mapping
- [ ] Customer-safe message
- [ ] Retry event
- [ ] Recovery owner
- [ ] Final state

### Refund or adjustment
- [ ] Adjustment ID
- [ ] Reason
- [ ] Owner
- [ ] Amount
- [ ] Linked order/proposal

### Dispute / chargeback
- [ ] Dispute ID
- [ ] Deadline
- [ ] Evidence checklist
- [ ] Owner
- [ ] Escalation state

### Publish decision
- [ ] Approved claim
- [ ] Screenshot/export
- [ ] Redaction check
- [ ] Internal-only blocker if real reference is missing

## Acceptance
- [ ] No payment claim uses demo-only data as live merchant proof.
- [ ] Success, failure, retry, refund/adjustment and dispute paths have explicit evidence.
- [ ] Customer-facing errors are Swedish and do not leak raw provider diagnostics.
- [ ] Finance can trace payment to tenant, offer/booking and reconciliation row.
- [ ] External sales use is blocked until a real provider reference is archived.

## Decision rule
Proof-ready or provider-blocked. External sales claims require a real provider payment reference and reconciliation evidence.