Connector Proof Run Sheet

Bevisa att CRM, helpdesk och PMS fungerar i verklig drift

Den här ytan gör integrationerna säljbara: varje providerfamilj får krav på credentials, webhook replay, reconciliation, provider-ID och SLA-evidence.

Connector matrix CRM proof Helpdesk proof PMS proof Live proof Export checklist

Decision

Certified eller credentials pending

Flow kan visa framework-readiness utan kundhemligheter, men production-proof kräver provider-resultat, replaybar evidence och tenant-scope.

families

rules

replay per provider

Provider families

Vad som måste bevisas per connector-familj

Revenue Ops

CRM

HubSpot, Pipedrive, Salesforce

OAuth/API credential
Lead/contact create
Update replay
Deduplication evidence
Provider ID stored

Support Ops

Helpdesk

Zendesk, Freshdesk

Ticket create
Comment sync
Status update
Webhook replay
Queue/SLA mapping

Hotel Integrations

PMS / Hospitality

Mews, Apaleo, OPERA lane

Property ID
Block create
Block update
Release/rollback
Provider reservation/block ID

Booking Ops

Calendar

Google Calendar, Outlook

Conflict check
Event create
Reschedule
Cancel
Reminder sync

Realtime Ops

Messaging / Voice

Twilio and fallback lanes

Callback dispatch
Retry/fallback
Delivery receipt
Failed delivery reason
Customer-safe status

Acceptance

Bevisa att CRM, helpdesk och PMS fungerar i verklig drift

Certified eller credentials pending

Vad som måste bevisas per connector-familj

CRM

Helpdesk

PMS / Hospitality

Calendar

Messaging / Voice

Det här krävs innan integrationsdjupet är 100%

No connector is marked production-proof without tenant-owned credentials or approved sandbox credentials.

Every first-class provider has setup, health, retry, replay and reconciliation visibility.

Provider outage/degradation has customer-safe copy and an owner.

Webhook replay evidence is archived for at least one happy path and one recovery path.

SLA and delivery certainty are visible without opening raw logs.