# Flow Connector Proof Run Sheet

Checklist for proving CRM, helpdesk, PMS, calendar and messaging connectors.

## Provider families

### CRM
- Providers: HubSpot, Pipedrive, Salesforce
- [ ] OAuth/API credential
- [ ] Lead/contact create
- [ ] Update replay
- [ ] Deduplication evidence
- [ ] Provider ID stored

### Helpdesk
- Providers: Zendesk, Freshdesk
- [ ] Ticket create
- [ ] Comment sync
- [ ] Status update
- [ ] Webhook replay
- [ ] Queue/SLA mapping

### PMS / Hospitality
- Providers: Mews, Apaleo, OPERA lane
- [ ] Property ID
- [ ] Block create
- [ ] Block update
- [ ] Release/rollback
- [ ] Provider reservation/block ID

### Calendar
- Providers: Google Calendar, Outlook
- [ ] Conflict check
- [ ] Event create
- [ ] Reschedule
- [ ] Cancel
- [ ] Reminder sync

### Messaging / Voice
- Providers: Twilio and fallback lanes
- [ ] Callback dispatch
- [ ] Retry/fallback
- [ ] Delivery receipt
- [ ] Failed delivery reason
- [ ] Customer-safe status

## Acceptance
- [ ] No connector is marked production-proof without tenant-owned credentials or approved sandbox credentials.
- [ ] Every first-class provider has setup, health, retry, replay and reconciliation visibility.
- [ ] Provider outage/degradation has customer-safe copy and an owner.
- [ ] Webhook replay evidence is archived for at least one happy path and one recovery path.
- [ ] SLA and delivery certainty are visible without opening raw logs.

## Decision rule
Certified or credentials pending. Production proof requires tenant/provider evidence, replay and reconciliation.