SLA hit rate
100%
7d focus for support leads.
Flow Support KPI Launch
Support review handoff
Tenant: marketplace-flow | Generated: 2026-06-19 19:50:42
Command score
100%
Work-next guidance and enforcement quality.
Callback overdue
0
Where callback recovery needs attention.
Support review automation
Weekly digest and owner notification path
Cron route: /flow/scheduler/support/review/run | Secret: FLOW_SUPPORT_REVIEW_CRON_SECRET | Schedule: Veckovis måndag 09:00 Europe/Stockholm
Support KPI automation
Cron handoff for the weekly KPI snapshot
Cron route: /flow/scheduler/support/kpi/run | Secret: FLOW_SUPPORT_KPI_CRON_SECRET | Schedule: Veckovis måndag 07:45 Europe/Stockholm
Cadence coverage
0/3
Enough snapshots makes the weekly review publishable.
Cadence status
fail
Ready = support can use this report as a weekly review pack.
Work next
Queue looks healthy
No enforced backlog
Wins
- SLA hit-rate 100%
- No overdue callbacks in headline window
- Command score 100%
Risks
- No major support risks detected from current signals
Next review
2026-06-22 09:00:00
Required snapshots
3 per 7 days
Cadence
Weekly support ops review
Owner: Support lead