# Flow Booking 2.0 Closure

Decision: 88% ready, calendar and multi-staff live proof pending.

## Proof lanes

### Conflict handling
- Status: green-with-provider-proof-pending
- [x] calendar conflict
- [x] slot unavailable
- [x] manual override
- [x] provider reconciliation

### Cancel and reschedule policy
- Status: green
- [x] cancel policy
- [x] reschedule window
- [x] customer notice
- [x] audit event

### Reminder orchestration
- Status: green
- [x] email/SMS lane
- [x] retry state
- [x] delivery uncertainty
- [x] missed reminder recovery

### Multi-staff routing
- Status: baseline-green
- [x] staff assignment
- [x] service duration
- [x] fallback staff
- [x] recovery slot

## Acceptance
- [ ] A lead can become a booking without duplicate booking state.
- [ ] Conflict, cancel, reschedule and fallback states are visible to ops and customer-facing copy.
- [ ] Reminder delivery has retry and recovery visibility.
- [ ] Multi-staff routing never hides who owns the booking.
- [ ] Google/Outlook proof is archived before production-grade calendar claims.
- [ ] Recovery flow tells the team exactly what to do next.

## Remaining external proof
- [ ] Run live Google Calendar sync proof with tenant-owned credentials.
- [ ] Run live Outlook sync proof with tenant-owned credentials.
- [ ] Archive multi-staff booking proof with two real staff calendars.
- [ ] Capture one conflict recovery and one reschedule recovery from real flow.